Terms of Use

AutoMed Systems Pty Ltd – This version: 2 October 2026

1. About These Terms of Use

1.1 AutoMed Systems Pty Ltd (ABN 69 614 929 476) (“we”, “us” or “our”) controls and operates the www.automedsystems.com.au website (“Website”), AMS Connect App and AMS Doc Connect App (“Mobile Apps”), our AI Clinic Assistant Chatbot, and our AI Reception Voice Bot.

1.2 In these Terms of Use:

“AI Services” means our AI Clinic Assistant Chatbot and our AI Reception Voice Bot;

“Australian Consumer Law” means Schedule 2 to the Competition and Consumer Act 2010 (Cth), as amended from time to time;

“Services” means the AutoMed Systems Pty Ltd provides Online Appointment Booking, Mobile Apps (AMS Connect and AMS Doc Connect), Reminders, Recall and Result Notification, Bulk Communications, Payments, Telehealth, Advanced Reporting, Tenant Service Fee Reporting, Digital Forms, our AI Clinic Assistant Chatbot, our AI Reception Voice Bot, and associated technologies to Clinics and any related functionality we make available from time to time; and

“Content” has the meaning given in clause 9.

1.3 These terms and conditions are the terms and conditions of an agreement between the person accessing and/or using the Services (“you” or “your”) and us.

2. Terms

2.1 Your access to the Services is conditional upon your acceptance and compliance with the terms, conditions, notices, policies and disclaimers contained in this document and elsewhere in connection with the Services (known collectively as “Terms of Use”).

2.2 Your use of, and/or access to, the Services constitutes your agreement to the Terms of Use. If you do not agree to the Terms of Use, please do not use the Services.

2.3 We reserve the right to amend the Terms of Use at any time. Since you are bound by these Terms of Use, you should periodically refer to them in this document and elsewhere in connection with the Services. The revised terms will take effect when they are posted.

3. Disclaimer of Warranties

3.1 Except where expressly stated, we make no representations about the currency, accuracy, suitability or reliability of any content and functionality – including without limitation any data, information, material, images (moving and still), sound, graphics, software, hyperlinks, logos and trademarks, services, AI-generated responses, and any other material contained in, provided as a result of, or in connection with your use of, the Services (“Material”). The Material is provided “as is” and without warranties of any kind, either express or implied, including without limitation implied warranties of merchantability and fitness for any particular purpose.

3.2 Any Material made available through the Services – whether on the Website, via our AI Services, as an email, or any other transmission – is provided as general information only and should not be relied upon in place of professional or expert advice.

3.3 Our AI Services use artificial intelligence to generate automated responses. While we design our AI Services to be helpful and accurate, AI-generated responses may occasionally be incomplete, out of date or incorrect, and must not be relied upon as, or in place of, professional medical, clinical or legal advice. Nothing said or done by our AI Services constitutes a clinical decision, and any clinical decision remains the sole responsibility of the relevant Clinic and its staff.

3.4 We, including our employees, officers, agents and contractors and their employees, officers, partners, agents and contractors, do not warrant that the function of, or access to, the Services will be uninterrupted or error free, that any defects will be corrected, or that any system, server or AI Service which stores, processes or transmits any Material will be free of viruses or any other harmful components. We accept no responsibility for or liability in respect of such interruption, errors, defects, viruses or harmful components.

3.5 You as the user will assume the entire cost of any verification, repair, maintenance or correction of any relevant content which is required.

4. Limitation of Liability

4.1 To the full extent permitted by law, any terms, conditions or warranties in relation to the Services and any Material are hereby excluded. In so far as liability pursuant to legislation may not be excluded, such liability is limited, at our discretion, to the resupply of any service again or payment of the cost of having the service performed again, or the replacement or repair of goods or payment of the cost of having the goods replaced or repaired, as the case may be, to the extent such limitation is permitted under the Australian Consumer Law.

4.2 To the full extent permitted by law, we shall not be responsible or liable for any loss or damage howsoever caused, whether under statute, in contract, tort (including negligence) or otherwise – including without limitation any direct, indirect or consequential loss or damage, loss of profits, loss of data or loss of opportunity – whatsoever connected with, or arising as a result of, any person acting or refraining from acting in reliance on the Material (including any response generated by our AI Services), accessing or using the Services or any associated website links, or as a result of or in connection with any breach by you, or anyone acting on your behalf, of any of the terms of the Terms of Use.

4.3 Without limiting clause 4.2, to the full extent permitted by law we exclude all liability for any loss or damage arising from reliance on any response generated by our AI Services, including any inaccurate, incomplete, delayed or unavailable response.

4.4 Nothing in this clause 4 excludes, restricts or modifies any right or remedy conferred on a consumer by the Australian Consumer Law that cannot be excluded, restricted or modified by agreement, including any consumer guarantees under the Part 3-2, Division 1 of the Australian Consumer Law.

5. Indemnity

5.1 You agree to indemnify us – including our employees, officers, agents and contractors and our related bodies corporate and their employees, officers, partners, agents and contractors (“Indemnified”) – and continue to keep the Indemnified indemnified from and against any actions, proceedings, claims, demands, costs (on a full indemnity basis including, without limitation, reasonable legal and accounting fees) brought or made against the Indemnified by any person arising in connection with your use of the Services or reliance on the Content or both, or resulting from, or alleged to result from, your use of the Services or reliance on the Content or both, or a breach of your representations and warranties in these Terms of Use, or your violation of any of these Terms of Use, and from and against any damage, loss (whether personal or property, and whether direct or consequential, including without limitation consequential financial loss), cost or expense suffered or incurred by any Indemnified as a direct or indirect consequence thereof.

6. Contributing Content

6.1 It is a condition of you using the Services, and as a part of the Terms of Use, that you further agree to the following:

• you are legally responsible for all content – including without limitation any information, material, images (moving and still), graphics, sound, software, hyperlinks, data, logos, trademarks, text messages and voice input – that you submit to the Website or our AI Services (“Information”);
• you warrant that you have all necessary or required licences, rights (including without limitation copyright, privacy, moral or intellectual property rights), consents and permissions to submit or post Information, and that all Information is true and accurate at the time of submission, is not illegal, threatening, discriminatory, harassing, abusive, offensive, defamatory, racially or sexually vilifying, obscene, pornographic or indecent or in contempt of any court or parliament, and does not contain any computer virus;
• you must not use our AI Services to submit or attempt to extract Information that is not your own, or to circumvent, manipulate or “jailbreak” the AI Services so as to cause them to behave outside their intended purpose; and
• we reserve the right to refuse access to any person, or to edit, block or delete Information submitted or posted by any person for any reason without notice, and we may terminate or restrict your access to or use of part or all of the Services.

7. Our AI Clinic Assistant Chatbot and AI Reception Voice Bot

7.1 Nature of the AI Services. Our AI Clinic Assistant Chatbot and AI Reception Voice Bot are automated systems intended to help with administrative tasks such as bookings, reminders and general enquiries on behalf of a Clinic. They do not provide medical, clinical, legal or financial advice, and are not a substitute for consultation with a Clinic or a qualified professional.

7.2 No guarantee of accuracy. We do not warrant that any response given by our AI Services will be accurate, complete or error free. If a matter is urgent, or you are unsure about information provided by our AI Services, you should contact the Clinic directly or, where appropriate, seek emergency medical assistance.

7.3 Acceptable use. In addition to clause 6, you must not use our AI Services to: submit unlawful, threatening, abusive, defamatory, obscene or otherwise objectionable content; attempt to obtain Personal Information about another person; attempt to bypass, manipulate or reverse engineer the AI Services; or use the AI Services for any purpose other than their intended purpose of assisting with Clinic-related enquiries.

7.4 Call handling and recording. Calls to our AI Reception Voice Bot are handled by an automated system, and a verbal notice is given at the start of the call. Where required by law, you will be given the option to speak with a human staff member instead. Your call may be subject to recording, processing and disclosure obligations under applicable Commonwealth and State/Territory law, as described in our Privacy Policy.

7.5 Escalation. We may, at our discretion, escalate or transfer any interaction with our AI Services to a human staff member of the relevant Clinic.

7.6 Availability. We may modify, suspend or discontinue any AI Service, in whole or in part, at any time without notice.

8. Web Links

8.1 We may provide links within the Services and may also provide links within emails for your convenience and reference. We do not endorse and are not responsible for any information, material, products or services associated with such links, and usage by you is at your own risk.

8.2 We do not accept any responsibility for material contained in any website linked to the Services.

9. Copyright and Intellectual Property Rights

9.1 All content and functionality – including without limitation any data, information, material, images (moving and still), sound, graphics, software, hyperlinks, and all trade names, trade marks, service marks and other product and service names and logos in the Services (“Content”) – is protected by Australian and international law, including without limitation copyright and trade mark law.

9.2 We own all intellectual property rights in and to the Services and in and to the Content, or use both or any of them under licence or applicable law. When you access the Services, you agree as follows:

• you may save a local copy of or print Content for your own personal information and to inform others about it, but you may not charge any fee for any use, and all commercial use or exploitation of the Services or any Content is expressly prohibited;
• any copyright notice or mark appearing on any Content must be included on any copy you make;
• you must keep all Content intact and in the same form as presented;
• you may not modify Content without our prior written permission;
• you must not reproduce, republish or otherwise make available any Content on the internet or by any other publicly accessible means without our prior written consent; and
• you must not use the Services or any Content for any unlawful purpose, or a purpose prohibited under these Terms of Use, or which violates our rights or those of any other owner of rights in the Content.

9.3 Nothing in this clause 9 affects any Information you submit to our AI Services, which remains subject to clause 6. We do not use Information you submit to our AI Services to train, fine-tune or otherwise improve any AI model – whether our own or belonging to a third party – beyond generating the immediate response to your enquiry.

9.4 We reserve the right to undertake any legal action we deem necessary to protect our intellectual property rights, and to take legal action against parties who have misinformed, misled, abused or misused any or all of the Content.

10. Termination

10.1 The Terms of Use are effective until terminated by us, and we may terminate this agreement and your access to the Services at any time without notice. In the event of termination, you are no longer authorised to access the Services, but all restrictions imposed on you, licences granted by you, indemnities given by you, and all our disclaimers and limitations of liability set out in the Terms of Use will survive termination.

11. Security

11.1 As a registered user of the Services, a Clinic will receive or establish an account, which may include login details such as username and password (“Account”). This clause 11 does not apply to Patients, who are not required to register or hold an account to use the Services. You are solely responsible for maintaining the confidentiality and security of your Account. You should not reveal your Account information to anyone or use anyone else’s Account.

11.2 You are entirely responsible for all activities that occur on or through your Account, and you agree to immediately notify us of any unauthorised use of your Account or any other breach of security. We shall not be responsible for any losses arising out of the unauthorised use of your Account.

11.3 You shall not access or attempt to access an Account you are not authorised to access. You agree not to modify any software used or provided in connection with the Content or the Services (“Software”) in any manner or form, or to use modified versions of the Software, for any purpose including obtaining unauthorised access to the Services.

12. Changes to the Services and the Terms of Use

12.1 We reserve the right to change any or all of the format and content of the Services – including without limitation the Terms of Use – at any time without notice. It remains your responsibility to regularly check the Terms of Use and the terms and conditions of the Services.

13. General

13.1 The Terms of Use are governed and will be construed in accordance with the laws of Victoria, Australia. By agreeing to the Terms of Use you irrevocably and unconditionally accept and submit to the jurisdiction of the courts of the State of Victoria.

13.2 These Terms of Use and any rights and licences granted hereunder may not be transferred or assigned by you, but may be assigned by us without restriction.

13.3 If any part of these Terms of Use is held to be unenforceable, the unenforceable part is to be given effect to the greatest extent possible and the remainder will remain in full force and effect.