I have utilised AutoMed Systems (AMS) in my two GP practices in Southern Adelaide. Alongside my role as a Practice Manager, I also work as a consultant, assisting other GP clinics. In this capacity, I have confidently recommended AMS and facilitated the onboarding process for several clients. AMS is truly remarkable in reducing administrative burdens and enhancing operational efficiencies.

Furthermore, their customer support team is outstanding. They consistently respond to queries within a day and resolve every issue seamlessly. My experience with AMS has been exceptional, and I highly recommend them!

The AutoMed team has been absolutely fantastic to work with. Their support is second to none, always responsive, clear, and tailored to our clinic’s needs. They truly take the time to understand how we work and provide practical, innovative solutions that make a real difference.

What sets them apart is their willingness to go the extra mile—even assisting with Tyro and HICAPS onboarding, explaining the process, and helping with form completion. Their dedication and expertise have made everything so much easier for us.

We can’t recommend AutoMed highly enough—they’re not just a service provider, they’re a trusted partner who genuinely cares.

We are now using the caller ID which our receptionists value highly, combined with the self-arrival kiosk, messages for results and clinical recalls, all of which decrease their workload too. The response to my questions during the setup phase has been immediate and customer service at an unprecedented standard as we integrated the Automed system into our practice.

AutoMed Systems have a high degree of knowledge and expertise and have always provided our business with prompt, expedient and efficient service. Online appointments have never been easier.

Wow, the banking is so much easier to reconcile with the kiosk settlement reports. It takes me half the time!!

From the first week we implemented AutoMed Concierge we knew it was going to be a game changer for efficiency. Our patients appreciate entering their new patient details quickly on a tablet interface and our reception team love the efficacy of zero data entry and no more scanning forms. We are saving a fortune on pens and paper and generate much less waste so there is real environmental benefit in addition to a financial one. We would highly recommend AutoMed Concierge for any medical practice waiting room.

I cannot recommend the Automed team highly enough. Set up has been so easy and it has increased efficiency for our admin team and streamlined the booking processes for our patients. The support team are outstanding. No problem has been too difficult for them to fix, and they are incredibly efficient and helpful. They are a pleasure to deal with!

By introducing additional SMS appointment reminders, we have decreased our weekly DNA’s by 35%. Thanks Louis for making the changes – huge success!!

We are very pleased with the results we are getting from the AutoMed Bulk Messaging feature.  From a user point of view the message is very easy to set up with filter options to target specific age and gender groups.  The recent addition of the OPT OUT feature makes the Bulk Messaging function even more efficient.  We have found it to be a very effective way of reaching out to our patients with tailored messages highlighting particular services.  The fixed cost SIM card is a bonus and proving to be a very cost-effective in-house marketing tool.

A massive thank you for everything – patients are already booking using online system, fabulous!. Cannot thank the AutoMed team enough. What I thought was going to be a daunting task was actually so simple and streamlined. AutoMed is a game changer for our practice – highly recommend.

I have used AutoMed in the practice for at least 5 years. The Product is awesome. Privately owned company, extremely well managed. Support is amazing. Pricing is reasonable. The practice changed to using AutoMed for Recalls – we now get a 95% response rate. Such amazing help to the practice. We also use them for Telehealth and Appointment Reminders. Keep up the great work.