CHATBOT AI

AutoMed’s ChatBot Service is a website plugin that can easily be enabled on your clinic’s website.

It combines the intuitive interface and intelligence of conversational AI with all the rules and smarts of AutoMed.

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Automed Systems Chatbot AI

Add a layer of Contactless Customer Service to answer those everyday questions

SERVICE FEATURES AND BENEFITS

  • Help patients find quick answers 24/7 or effectively route them to the best service to handle their enquiries.
  • Less inbound calls, by automating routine and mundane queries, enabling Reception staff to concentrate on higher-value calls, thereby enhancing the clinics overall efficiency.
  • Clinics can create a range of answers within the AutoMed dashboard bespoke to the clinic/s requirements.

A comprehensive knowledge base is handled by the Chatbot.

The ChatBot can respond to questions including:

  • Fee policy – Clinic will provide Website Link to fee Page
  • Policy relating to Bulk Billing
  • Walk-in policy
  • Best times to walk-in and see a Doctor
  • Parking recommendations
  • Script Policy
  • Cold & Flu Policy
  • Directions to your clinic
  • Disabled access (i.e. wheelchair access)
  • Cancel Appointment Instructions
  • Contact Instructions (email/phone/etc)
  • Book appointment Instructions
  • Mask Policy
  • Opening hours – (Times in 24-hour format)

Pricing

Free as part of Complete Services Solution Packaged Services

*subject to change