AutoMed systems have been rigorously and comprehensibly tested with over 400,000 patients. We first tested the outcomes of a completely integrated AutoMed System in a large inner city practice in Melbourne. They had employed 23 full time medical practitioners, seeing up to 680 patients per day, 4 reception staff and 1 administrator. The centre was under considerable strain due to the Federal Government’s Medicare rebate freeze as well as broader dissatisfaction amongst the staff who were sidelining important tasks for menial albeit time intensive administrative tasks. The filing, booking and communication system was suffering under a higher volume of patients and a lack of efficiency. High rates of human error in patient data proved to be a considerable cost to the business and left patients dissatisfied with the quality of care they were receiving.

We implemented the full arrival and data verification system to improve productivity and lower staff burnout. Instantly there were evident benefits. Staff reported reduced stress levels, job satisfaction improved, and time was freed to upskill and improve other areas of the practice. The congestion at reception disappeared and processing payments and bookings were able to be completed within seconds. The practice reported a dramatic reduction in patient data mistakes, decreased staff turnover with a concurrent increase of 25% in patient numbers and an increase to 28 FTI practitioners. Staff were able to provide patients with more considered personalised care without being delayed by bureaucracy.