APPT REMINDERS & DNA

AMS automatically sends configurable appointment reminders and DNA messages, reducing no shows and reception hours spent managing appointment books.
AMS automatically sends reminders to all your patients, regardless of how they booked, and can be configured to send specific messages for specific appointment types. Configurable messages are essential to convey telehealth links and check-in or waiting room processes.

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SERVICE FEATURES

  • Real-Time integration with your appointment book.

  • Detects all appointments regardless of how they were made.

  • Messages are configurable per specific appointment types e.g. Phone Consults vs Skin Checks.

  • Optional automatic 2nd message to patients that have not replied.

  • Optional same-day messaging 2hrs prior to appointment.

  • Sends 1 message, for the earliest appointment, in the case of consecutive nurse and doctor appointments.

  • Patient replies integrate with appointment book colour coding.

  • Automatic configurable DNA messages for No Show patients.

  • Supports Unicode / Chinese characters.

AutoMed has a comprehensive internal opt-out system in accordance with communication guidelines; due the nature of the relationship between practice and patient, patients are inferred to be opted in until they opt out so long as they are aware of how to opt out.

When onboarding AutoMed services, a SMS campaign can be utilised to inform your active patient base on how to opt out; campaigns of this nature generally reduce opt outs to between 1 and 2%.
Certain patient replies will automatically opt the number out of all AMS Messaging, the practice can then opt patients back into individual services according to their internal policies and patient preferences.

AMS appointment reminders are configured per appointment type, for example you can set a Podiatry appointment to send 5 days in advance, with a note about cancellation instructions and fees specific to your podiatrist.

  • Up to 900 characters

  • Include hyperlinks and Unicode characters

  • Configurable per appointment type

AutoMed delivers and receives all SMS’ via a Tier 1 Enterprise Message Gateway

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