SCRIPTS & REFERRALS
AutoMed’s online repeat script and online repeat referral services provide a streamlined process for patients to request their repeat scripts or referrals online, or via the mobile app, select their delivery preference and pre-authorise their payment all with automated messaging to keep them informed and significantly reduce processing required by reception.
Payments are processed on approved scripts or referrals only and AutoMed automatically creates an invoice, allocates the payment in your practice management software and emails the receipt to the patient.
24HR ONLINE SCRIPT AND REFERRAL SERVICE
SERVICE FEATURES AND BENEFITS
Configure delivery options with associated fees.
Select participating practitioners.
Patients verified directly with your patient records reducing erroneous requests.
Requests emailed to practitioner or staff to suit your internal processes.
One click to approve or decline requests.
Automatic status updates sent to patients by SMS with configurable messages.
Payments processed automatically on approved requests only.
AutoMed automatically creates an invoice, allocates the payment in the PMS and emails the receipt to the patient.
Automatic status updates to patients by SMS with configurable messages.
Approve/Decline via email to direct to Doctor or Clinic or via Optional Doctors Portal.
Doctors Portal allows individual Doctor to send a secure SMS and view the patient response via message History.
All requests visible via Clinics dashboard.
Doctor status can be amended if on leave.
Doctors can easily be set via the AMS dashboard to either not be available for repeat requests online, or for their requests to be emailed to an alternate member of staff whilst they are unavailable.
AutoMed only processes payments on approved requests and does not process funds for incomplete or declined requests.
If however a payment has to be refunded, this can easily be done via your AMS dashboard.