Practice Health Check
By Peter Demaio
Is your Practice Healthy? Do you know how much your current reception solution is costing per month? Are you aware of all fees and charges including any hidden costs?
Are there gaps in your communication with patients or are you manually communicating which is taking staff away from their other activities? Are you playing a continual game of catchup?
AutoMed has developed a Practice Health Check to help you assess your practice efficiency to see if there are any gaps in your current use of technology, systems and/or use of manual tasks regarding better patient communication, patient retention, staff allocation, reducing revenue leakage, increasing data integrity, maximising audit compliance, patient education and data collection regarding inhouse marketing strategies.
Feel free to complete the Practice Health Check and see how you can have informed patients and happy efficient staff.
Technology Health Check |
|
| Do you currently use any of these SMS Features | Yes / No |
| Confirm Appointments made online or via phone | |
| Appt Reminders with Follow-Ups | |
| DNA Messages | |
| Results Notifications with Follow-Ups | |
| Clinical / Recall Reminders with Follow-Ups | |
| Campaigns – Health Alerts, Flu Clinics etc | |
| Dr Absent Messaging | |
| Are your SMS services optimised and in line with RACGP recommendations | Yes / No |
| Support Unicode fonts for foreign Languages | |
| Unrestricted characters length | |
| From one dedicated number | |
| Built in opt-out feature | |
| Redirect reply calls to practice number | |
| Marketing – How do you use technology for marketing services, new practitioners, opening hours etc | Yes / No |
| Email Campaigns | |
| SMS Campaigns | |
| In-Practice Display Boards | |
| Display Service Types & Specialised Appointments online | |
| Incorporate in Appt Reminders | |
| Do you know what brought the patient to your practice? | |
| Using Technology to Improve Data Integrity & Reduce Duplicate Records | Yes / No |
| Verify Identity according to your records when Booking online | |
| Update Mobile Number via online appointments | |
| Digital New Patient Registration | |
| Kiosks that confirm demographics, Medicare validity, HCC, outstanding debts on check-in | |
| Caller ID for phone appointments | |
| Using Technology to Address Patient’s Needs | Yes / No |
| Specialised / Allied Health appointments available online | |
| Check-In Kiosk available in multiple languages | |
| Estimated waiting time via kiosk | |
| Next in line via display board | |
| Confirming details digitally rather than over the counter | |
| Advising when test results are within acceptable range | |
| Using Technology to Increase your Practice Reach & Availability | Yes / No |
| Telehealth | |
| Online Repeat Scripts | |
| Online Repeat Referrals | |
| Using Technology to Retain Patients and Increase Return Visits | Yes / No |
| Robust and consistent results management process | |
| Robust and consistent clinical / recall reminder process | |
| Informative, targeted campaigns | |
| Targeted messages with hyperlinks to applicable information | |
| Using Technology to Minimise Revenue Leakage | Yes / No |
| Appt Reminders with No Reply Runs | |
| DNA Messages | |
| Online payments for Repeat Scripts, Referrals, High Value Consults & Telehealth | |
| Replace letters with Results & Recall Reminder SMS’s | |
| Total | 0/40 |