CHATBOT AI
AutoMed’s ChatBot Service is a website plugin that can easily be enabled on your clinic’s website.
It combines the intuitive interface and intelligence of conversational AI with all the rules and smarts of AutoMed.
Add a layer of Contactless Customer Service to answer those everyday questions
SERVICE FEATURES AND BENEFITS
- Help patients find quick answers 24/7 or effectively route them to the best service to handle their enquiries.
- Less inbound calls, by automating routine and mundane queries, enabling Reception staff to concentrate on higher-value calls, thereby enhancing the clinics overall efficiency.
- Clinics can create a range of answers within the AutoMed dashboard bespoke to the clinic/s requirements.
A comprehensive knowledge base is handled by the Chatbot.
The ChatBot can respond to questions including:
- Fee policy – Clinic will provide Website Link to fee Page
- Policy relating to Bulk Billing
- Walk-in policy
- Best times to walk-in and see a Doctor
- Parking recommendations
- Script Policy
- Cold & Flu Policy
- Directions to your clinic
- Disabled access (i.e. wheelchair access)
- Cancel Appointment Instructions
- Contact Instructions (email/phone/etc)
- Book appointment Instructions
- Mask Policy
- Opening hours – (Times in 24-hour format)
Pricing
Free as part of Complete Services Solution Packaged Services
*subject to change