RESULT MESSAGING
Reduce calls to reception regarding results by up to 95% by keeping your patients informed as to their results and the action required.
AutoMed’s unique, sophisticated results messaging system automatically sends specified messages to your patients when the practitioners have reviewed results / investigations and marked them as No Action, Discuss (Non-Urgent Appt) or Urgent Appointment. Many intelligent features have been built in to prevent duplicate and/or conflicting messages in the case of multiple results.
SERVICE FEATURES
Real-Time integration between your practice management software and AutoMed’s automated messaging service.
900 character texts tailored specifically to no action, non-urgent and urgent notations to match your results policies.
Configurations available to include / exclude certain action types.
Optionally auto-insert doctor comments for specific personalised messages.
Automatic 2nd message if patient has not booked an appointment within the required number of days.
Automatically creates mail merges, with bulk export function, for patients who can’t be contacted by SMS or have not attended after all contact attempts.
Comprehensive message logs All contact attempts and correspondence saved to patient’s record.
- Optional access to AutoMed’s Advanced Reporting Feature
AutoMed has developed the results management system over a number of years using thousands of case studies to offer a number of configurable settings to best match each practice’s preferences and processes. Ultimately the system aims to send a single message to the patient, for the highest assigned action.
If your preference is that the patient receive individual messages per provider, this can be configured.
AutoMed’s message logs contain information with regards to upcoming, and DNA, appointments that can be utilised for further follow up.
The optional Advanced Reporting feature within AutoMed provides a real-time snapshot of all results, their current status, as well as past and upcoming appointments to provide the most comprehensive display of data integrated between AMS and your practice management software.